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Could AI Help Deliver East Riding Council Services?

East Riding Council is forging ahead with plans to develop a comprehensive Artificial Intelligence (AI) strategy, forming a new cross-party working group to guide its implementation

The move follows pilot projects already undertaken in partnership with Microsoft and the launch of the council's own AI policy.

Councillor Anne Handley, Leader of East Riding Council, highlighted the council's proactive approach, stating,

"We've already carried out pilot projects in partnership with Microsoft, and following the launch of our own AI policy, we are now forming a cross party working group, to help to develop a full AI strategy.

This strategy will help us explore where AI can make a real difference, whether by freeing up staff time, improving resident experience, or in fact reducing costs"

The council aims for AI to make a significant difference across its services. The strategy will explore how AI can contribute to freeing up staff time, improving resident experience, and reducing costs.

The council's efforts align with a broader national push, as the government earlier this year launched its AI opportunities in public services action plan, which encourages councils to embrace AI to improve services, work more efficiently, and deliver better outcomes for residents.

Councillor Handley underscored this message, highlighting how other local authorities are already embracing the technology.

"This technology is coming and it's coming fast, and the councils need to be ready to use it well and use it wisely.

Derby City Council, recently announced plans to save 12.5 million a year. Through the introduction of AI, they've identified over 260 council tasks where AI could help, including areas such as adult social care, debt collection, and customer service."

"Here in the East Riding we are now forming a cross party working group, to help to develop a full AI strategy"

 

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