Chief Constable Backs Technology Investment as Key to Improving Response Times

Friday, 31 January 2025 06:00

By Matthew Pells

Chief Constable Tim Forber believes that investing in technology is the key to further improving North Yorkshire Police's response times and the service they provide.

Forber has highlighted the potential of technology to enhance interactions with the public and streamline police operations. He notes that "we are underinvested in technology" and that the adoption of new software could significantly reduce response times.

Current Performance and Trends

North Yorkshire Police has made significant strides in improving their response times. The Force Control Room (FCR) has seen improvements in both 999 and 101 call handling:

The 999 service level agreement (SLA) aims for 90% of calls to be answered within 10 seconds. The monthly SLA has risen from below 50% to consistently over 87%, with the last three months exceeding 90%. Additionally, North Yorkshire Police has not been on the Home Office report for forces with over 50 calls taking over 2 minutes to answer, for over a year.
The 101 SLA aims for 80% of calls to be answered within 3 minutes. The monthly SLA has risen from under 40% to over 70%.
The number of calls that abandon after the SLA has steadily reduced to close to the target of 10%.
North Yorkshire Police are consistently above the 80% target for attendance at immediate incidents within their SLA timescales of 15 minutes in urban areas and 20 minutes in rural areas.
North Yorkshire Police are also consistently above the 80% target for attendance at priority incidents within their SLA timescale of 60 minutes.

Technology as a Key Enabler

Chief Constable Forber states that technology is a key enabler for the coming year as the force aims to deliver better responce times in local communities and through more contact channels such as live chat and online reporting.

The force is also developing and implementing new online reporting forms, a switchboard, and a seamless platform for citizens' engagement. In addition, North Yorkshire Police plan to utilise video response to enhance interaction with the public.

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